Engaging Our Services

Request for Samples / Size Sets:

Team Merch Sportswear (TMS) encourages all clients to view samples prior to ordering. On most occassions samples of our main apparel products will be available to be posted/couriered to clients for assessment. Should the client decide they wish to view samples the postage or courier fees associated with sending the samples is payable by the client whom will be invoiced accordingly.

Size sets of certain products are available on request and subject to a first in first served system. It is not guaranteed a complete size set will be available for fittings. Should a size set be available and the client requests said size set, the postage or courier costs associated with sending the size set is payable by the client. This fee will be invoiced accordingly.

NOTE: All samples and size sets are to be RETURNED to the below postal address via Australia Post within 2 weeks of receiving said items. The return postage costs are payable by the client and a tracking number is to be provided to TMS when posted.

Team Merch Sportswear Pty Ltd
C/- Pack and Send North Lakes
1/21 Torres Crescent
North Lakes QLD 4509

Free Design Service:

Please be advised that when you engage TMS via phone, email, text or via social media to conduct any type of design work you have agreed to the below terms and conditions.

We encourage all our prospective clients to request a quote for supply services and should that quote be accepted then commencement of design work can begin at no cost to the client should the client proceed with the order and acceptance of the design visuals. Upon acceptance of any quote and approval of design visuals, the client is bound to the terms and conditions as pictured below and as outlined in full at www.teammerch.com.au/terms-conditions.

Design Fees:

Design services are free as per the below conditions when the client wishes to place an order and provides approval to commence design work after receiving the relevant price list.

Design Fee Conditions:

  1. Free design services include the 1st design and 3 revisions. Further revisions will be charged as per the below rates.
  2. Logos that are not provided in a vector format such as pdf, .eps file or .ai file and have to be redrawn will incur a fee as per the below rates. NOTE: When supplying a pdf you can check if it’s in vector format by zooming in on the image. If the lines of the image are clear and sharp and do not blur then it is vector. If you zoom in and the image becomes blurry then the image is not vector and will require redrawing.
  3. Clients that approve TMS to commence design services but either do not submit an order or cancel an order will be charged as per the below rates.

Rates:

  • Revisions: a flat rate fee of $30 + gst inclusive will be applied for any revisions outside the free service guidelines above.
  • Logos: a flat rate fee of $40 + gst per logo that is required to be redrawn.
  • Cancellations/No Orders: a flat fee of $150 + gst for the pdf visual designed plus $40 + gst per logo redrawn.

Copyright of Designs:

Should a client engage TMS to commence design work and then not proceed with an order for the design created, all design work is the Intellectual Property of Team Merch Sportswear Pty Ltd and cannot be provided to another supplier for their and the clients use. This is in breach of the Copyright Act 1968 and prosecutions will be commenced. Please refer to our copyright page for further information: https://www.teammerch.com.au/copyright.